BHN 2024 Annual Report: Stronger Together
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A Letter from Our President & CEO
As I reflect on this past year at Behavioral Health Network, I’m incredibly proud of our ability as a team to pivot and innovate in response to the changing needs of our communities. This has been a year defined by collaboration, dedication, and growth not just in the services we offer, but in the regions we serve and the ways our teams have come together to make it all possible.
This spirit has been particularly evident in BHN’s expansion into central and eastern Massachusetts. Launching new services in these areas represents a major step forward in our mission to bring high-quality, compassionate behavioral health care to more individuals and families across the Commonwealth. It also reflects our ability to leverage our strengths and respond to opportunities. And this expansion didn’t happen by chance; it was the result of extraordinary collaboration across departments, the result of BHN being Stronger Together.
Our administrative support teams such as Information Technology, Human Resources, Facilities and The Center, to name just a few, played a pivotal role in making this growth possible. From scouting and preparing new clinic locations, to recruiting and training talented new staff in unfamiliar markets, to building the financial models and billing systems we needed, to ensuring our technology infrastructure could support seamless care delivery from day one, these teams worked with program staff and made sure every detail was in place. Their tireless work behind the scenes enabled our clinical teams to do what they do best: meet people where they are and provide the care they need.
Thanks to this collaborative team approach, BHN was able to open multiple new sites and launch critical services in new communities. All the while, the programs and staff in our Western MA services continued innovating and delivering high quality services. This is a testament to what we can accomplish when we work as one network, united by a shared purpose and commitment to those we serve.
As we continue to grow, we remain grounded in our mission and values, ensuring that every new initiative, every new clinic, and every new hire reflects the heart of BHN. I’m deeply grateful to every member of our team for the passion, collaboration, and excellence you bring to this work each and every day. Together, we are building a Stronger, more connected system of care across Massachusetts. I am humbled by the accomplishments of the BHN Team and continue to be proud to work with you all.
Sincerely,
Steve Winn
President and CEO
A Letter from Our President & CEO
Letter from the Board Chair
Greetings from BHN’s Board of Directors! As is evident in the following annual report, this past year has been busy, with over 2,500 staff providing lifesaving services to more than 38,000 individuals and families in Western Massachusetts and the Boston area.
This year, the Board saw changes as Ken Albano and Deepika Shukla stepped down—Ken to become General Counsel for BHN and Deepika to pursue her new role as Massachusetts Superior Court judge. We thank them for their many years of dedicated service to BHN. We are pleased to welcome Board Member Sasha Viands to the Executive Committee as clerk and look forward to her many contributions.
The annual meeting on November 20, 2024, marks the end of my term as Board Chair. As I step back into an at-large position and reflect on all that has transpired in the past two years, I am grateful for the excellence that my fellow board members and BHN staff leaders bring to ensuring that this organization continues to grow and thrive. Thank you to my fellow Board members, to our staff and to the donors who so generously support the work we do at BHN. Enjoy this annual report and here’s to another great year of service.
James Gelinas, Board Chair
Letter from the Board Chair
Employee Highlights
Staff highlight how collaboration and teamwork have made us stronger together at BHN.
In this day and age, there's a lot of division and barriers being built. It's a great time for collaboration and some togetherness, some unity. It goes a long way.
Stronger Together: Integrated Care
Meet three amazing staff who know that collaborating with other departments brings results. Fueled by compassion, staff from BHN Access Navigation, Outpatient Services, and CCA One Care united to uplift an individual facing complex housing challenges. Together, they crafted a tailored solution, empowering her to secure safe and appropriate housing. Their collaboration ignited hope and made a lasting and transformative impact in her life!
Stronger Together with New Leadership

BHN was thrilled to sponsor and participate in the Springfield Puerto Rican Parade to kick of Hispanic Heritage Month! It was a beautiful day to celebrate our staff and the city's vibrant Puerto Rican culture alongside our community! At BHN, we are grateful for our diverse staff, who operate many of our programs with bilingual/ bicultural capability to serve the Latinx community. We are proud to celebrate the valuable contributions they bring to our work family and the wider community!
BHN was thrilled to sponsor and participate in the Springfield Puerto Rican Parade to kick of Hispanic Heritage Month! It was a beautiful day to celebrate our staff and the city's vibrant Puerto Rican culture alongside our community! At BHN, we are grateful for our diverse staff, who operate many of our programs with bilingual/ bicultural capability to serve the Latinx community. We are proud to celebrate the valuable contributions they bring to our work family and the wider community! - quote

I'm truly honored to be a part of such a mission-driven organization! I look forward to continuing to grow BHN's patient-centered care management programs that serve our most vulnerable individuals and communities here in Massachusetts.
Randie Caetano Cadigan has joined BHN as the Vice President of Care Management. With a decade of experience in managed care at both state and national levels, Randie brings knowledge in integrated care delivery systems and provider network management. Learn More
Our Board Strengthens Our Mission
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BHN Staff Excellence Fund Updates
The Katherine B. Wilson Staff Excellence Fund was established to support the educational and professional development of staff beyond what is offered via our own Center for Education and Professional Excellence and Career Pathways programs. Through the generous contributions of our donors, the Staff Excellence Fund provides grant funding to staff for expenses such as academic tuition and books, licensing preparation materials and exam fees, and critical ancillary expenses related to these endeavors, such as childcare and transportation.
Since the Launch of the Katherine B. Wilson Staff Excellence Fund in 2022
Staff requests funded
$242,489 distributed to staff
Almost to our $5 million goal!
Iyit Benusia is an Access Clinician at BHN, discovered BHN's Staff Excellence Fund during the orientation process. BHN has helped Iyit expand her professional skills and assisted her in obtaining her work visa.
I used to be a physical therapist, but through clinical work, I learned that mental health has a greater impact on a person's well-being.
This realization inspired her to shift her focus and professional aspirations towards mental health.
The educational assistance provided by BHN's staff excellence fund has helped her become more confident in her role and equipped her with the necessary skills to better assist her clients.
I enjoy witnessing my clients progress and improve. Those are the moments that feel the most rewarding.
Iyit utilizes the staff excellence fund to support her pursuit of a mental health counseling license and specialization in dance movement therapy.
Stronger Together: Celebrating Staff & Agency Recognitions
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BHN Named One of Boston Globe’s
“ Top Places to Work in MA"

BHN was named one of The Boston Globe’s “Top Places to Work in Massachusetts.” BHN has earned this designation for two consecutive years and is ranked #21 on the list of 25 companies in the largest company category. BHN is one of only two companies based in Western Massachusetts on the list. BHN was also awarded recognition as a Top Workplace for DE&I Practices, which recognizes a commitment shared throughout all levels of the organization to prioritizing a welcoming and inclusive culture, no matter one's background.
The Top Workplace recognition is based on anonymous employee surveys that measure opinions about their company’s direction, execution, connection, management, work, pay and benefits, and engagement. The surveys are administered by Energage, the Exton, Pennsylvania-based employee research and consulting firm. Overall, more than 137,000 employees at 347 organizations completed surveys in Massachusetts.
Learn More
BHN Voted Best Outpatient Mental Health Service in the Pioneer Valley!
BHN was voted the best outpatient mental health service by Valley Advocate readers! Congratulations and thank you to our dedicated team who make this possible by providing support and guidance that helps individuals make positive changes and live fulfilling lives every day!

Stronger Together: Those Who Serve
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Spotlight on Services
BHN Launches Mobile Methadone Program in Ware
BHN has launched a Mobile Methadone Program to help those struggling with opioid use disorder. The program is the first of its kind in Western Massachusetts, providing access to methadone from a 35-foot mobile treatment unit. The mobile treatment unit will be parked at 75 Main Street, Ware, with dosing hours Monday to Friday.
Funded in part by the Massachusetts Bureau of Substance Addiction Services (BSAS) and the HEALing (Helping to End Addiction Long-Term) Communities Study, BHN’s Mobile Methadone Program provides methadone to individuals 18 and older, in combination with counseling and behavioral therapies, offering a holistic approach to treatment.
Methadone is a medication that has been used for 60 years to treat opioid use disorder. When taken as prescribed, methadone is safe and effective and helps individuals achieve and sustain recovery and reclaim active and meaningful lives.
BHN has four other Opioid Treatment Program clinics located in Springfield, Holyoke, Greenfield, and Orange and offers a full continuum of care and services for those in addiction recovery.

Pictured: Yazmin Ayala, Medical Assistant, Jessica Plescia, Clinician, Michael Navedo, Driver, Alison TellierFox, Senior Program Manager, Laura Maceyka, Program Director
This will be the first Mobile Methadone Program in this area, helping to reduce barriers to treatment access in Ware and surrounding towns.<br>Methadone is one of the most effective treatments for opioid use disorder, especially in the fentanyl era. We are pleased the patients and families in the Quaboag Hills region will have ready access to this life-saving medication.

BHN’s Kamp for Kids offers summer fun and skill-building for children in Western Massachusetts. Founded by Judy Hoyt in the early 1970s, the camp provides an inclusive experience for children with developmental disabilities and their typically developing peers. Children can enjoy activities like art, nature, and non-competitive sports, fostering teamwork, communication, respect, and friendships that transcend differences.
Stronger Together: Hear Their Voices
Stories of Hope
We are truly inspired to share uplifting stories from staff and individuals in BHN's addiction recovery programs, shining as a beacon of hope for others. Their remarkable strength and resilience are amplified by the unwavering support of their personal networks, dedicated healthcare professionals, and compassionate community service providers. Together, they exemplify the transformative power of connection and determination on the journey to recovery
Organizational Excellence

Our commitment to social justice values at BHN is strong, and we continue to integrate the five pillars of social justice (participation, access, diversity, human rights, and equity) into all aspects of our operations and culture. As such, some of the separate infrastructure initially created to further BHN’s social justice agenda has successfully merged with the overall operations infrastructure. Other separate social justice infrastructure, including dedicated social justice staff, steering committee, and some workgroups, continue their work to support the ongoing integration of Social Justice values in who we are and in everything we do.
New Beginnings

After many years of dedicated service, BHN said goodbye to our Vice President of Social Justice, Chelan Brown, and Social Justice Director of Education and Awareness, Sarah Mixter. Thanks to their leadership, BHN has a very strong foundation to continue to build upon and their respective contributions have truly made a difference to our community. We are excited to welcome Lauren Favorite to the role of Social Justice Director. In this position, she provides social justice leadership in policy review, investigations, consultations, and various committee and initiative support.
Dialogue Sessions
Natasha Mitchell organized monthly Dialogue sessions for BHN staff providing a space to discuss important topics and cultural events, allowing the opportunity to amplify the voices of our BHN community. Thank you to Natasha and others who helped co-facilitate these sessions!
Workgroup Updates
The social justice education and awareness workgroup has joined forces with the Social Justice Learning Institute. This combined group developed and launched a new Microaggressions training program. This training was initially conducted with the Executive Leadership team and all supervisory staff and is being made available to employees throughout the organization moving forward.
The social justice policy and advocacy workgroup has been actively engaged in supporting the consistent creation or review of policies each quarter. Our teams are engaged in thoughtful discussion on the appearance/attire and bereavement policies. Plans are underway to revise these policies with a social justice lens.
Our social justice diversity and inclusion workgroup has joined forces with BHN’s Communications Committee to collectively share observances with the workforce and engage proactively in community events.
Empowerment Project
Empowerment Project, our specialized clinic providing affirming care to the LGBTQIA+ community is thriving, and a cohort of staff completed a four session trainings series on providing trans-competent care. This will further allow clinical and non-clinical staff to adhere to best practices with respect to gender-affirming care. In Fall 2024, Empowerment Project will be shifting leadership under the capable helm of Laurel Switzer - we look forward to seeing where they will lead us next!
Social Justice Trainings
In addition to the Microaggressions training, we have developed and conducted trainings on Fatphobia and Sizeism, LGBTQIA+ Identities, Asexuality/Aromanticism, A Clinical Approach to Working with Neurodiverse Individuals (Autism Spectrum) and Supporting Neurodivergent Individuals. The Center will launch additional training sessions focused on disability education and awareness in the coming year.
Accessibility Committee
BHN launched our accessibility committee, co-chaired by safety director and social justice director. This committee aims to ensure access for all staff and individuals we serve, regardless of disability or spoken language. Our partnership with Growing a New Heart yielded several additional training opportunities for leadership around Dialogues Across Differences and Compassionate Accountable Conversations. Our learning is never done!
Anti-Oppressive Pathways
Congratulations to Natasha Mitchell and Sarah Mixter for leading our Anti-Oppressive Pathways (AOP) pilot cohort, which successfully graduated this summer. We applaud our inaugural class and look forward to AOP members leading our Microaggressions training in the upcoming months.
As we head into the fall of 2024, the next phase of social justice planning Is underway at BHN by way of dialogue sessions with ELT and individual teams - where your voice and feedback will help shape the future of social justice here at BHN!
BHN Leadership Summit
Each year, BHN's Executive Leadership Team (ELT) creates a plan outlining the organization's goals for the coming year. This year, a primary focus is on supporting and developing BHN’s leaders. To this end, ELT hosted four Leadership Summit retreats this past spring, aimed at empowering supervisors, assistant program directors, and program directors to become dynamic and engaged leaders. Participants explored key supervision concepts and practical applications for everyday leadership through a blend of large group sessions and small group discussions, fostering meaningful connections with their peers.

Enhancing BHN Facilities
In alignment with BHN Leadership and the Board's commitment to enhancing the quality of BHN properties and programs, we hired our first Director of Facilities in 2021. The facilities department is dedicated to creating and maintaining spaces that prioritize safety, accessibility, and a welcoming atmosphere, ultimately fostering a sense of well-being and belonging for every participant.
Stronger Together: Engaging With the Community
Community Events and Awareness Observances
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Fiscal Year 2024 Annual Statistics
Individuals Served
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Individuals Served Age %
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Individuals Served
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Individuals Served Ethnicity
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Individuals Served by Division
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Workforce Data
Number of employees: 2,581
Communities represented = 321
Staff Age
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Workforce Ethnicity
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Financials
Revenue
$205,614,949 in Total Revenue
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Expenses
$196,639,461 in Total Expenses
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